How to "Offer Remote Assistance" in Windows XP using Runas

Good administrative practices dictate that you should never run an Domain Admin tool on a workstation.  Hence, runas.  Why you can't do THIS step easily is beyond me.

 

Create a shortcut that contains this text:

%windir%\system32\runas.exe /user:YOURDOMAIN\USERNAME "%windir%\PCHEALTH\HELPCTR\Binaries\helpctr /url hcp://CN=Microsoft%20Corporation,L=Redmond,S=Washington,C=US/Remote%20Assistance/Escalation/Unsolicited/unsolicitedrcui.htm"

You can also make the icon point to %windir%\PCHEALTH\HELPCTR\Binaries\helpctr.exe

 

There's lots more to learn about this tool, especially with Service Pack 2 installed...Here's a start: http://support.microsoft.com/kb/308013

If you found this document useful, please let me know - drop me a quick email.

Last updated February 23, 2005